Regarding Changes After Ticket Purchase and Addition of Purchase-Limited Products

■ Age Category Change

For electronic tickets, age category changes are only possible to Adult (24 years and older) if the ticket is within the valid period and unused. A difference in payment is required when making changes.
From 12:00 a.m. on August 23 (Sat), the ticket price will switch to the same-day rate. Please note that any changes will also be calculated based on the difference between same-day rates.
* Some tickets cannot be changed. Changes to ages 3 to elementary school students, junior high school students, and U23 are not possible.
* Please make changes from “MobilityStation MENU > My Tickets > Change > Change to Adult (24 years and older) Ticket”.
* Tickets issued at Seven-Eleven stores cannot be changed.

■Seat Change (Upgrade)

If you have an electronic ticket and there is availability, except for group seats and some tickets, tickets with an adult fare equal to or higher than the original fare can have their seat location changed or be upgraded.
The fee is the difference between the price before and after the change or upgrade for each ticket, and if the difference is 0 yen, a handling fee of "500 yen" is required.
For child and preschool children fares, if the upgrade results in a difference of less than 0 yen, neither the handling fee nor the difference will be refunded.
From 12:00 a.m. on August 23 (Sat), the ticket price will switch to the same-day rate. Please note that any changes will also be calculated based on the difference between same-day rates.
* You cannot change to a seat priced lower than the ticket you have already purchased.
* When making changes, please be sure to release your previous seat. Before purchasing, please check your cart contents and prices carefully to avoid additional purchases.
* Please make changes from “MobilityStation MENU > My Tickets > Change > Change Seat.”
* Tickets issued at 7-Eleven stores cannot be upgraded.

■ Addition of Purchase-Limited Products

If it is an electronic ticket and stock is available, it is possible to add purchase-limited products after purchasing the ticket, except for some tickets.
* Please add from “MobilityStation MENU > My Tickets > Change > Add Purchase-Limited Products”.
* Additions are limited to one vehicle per section.
* Tickets issued at Seven-Eleven stores cannot have purchase-limited products added.

About the Parking

■Designated Parking Ticket

Please present the QR code of the designated parking ticket purchased in advance at the Toll Gate. After the QR code is verified, you will be given a mirror-hanging designated parking ticket.

■Purchase-Limited Products

If you choose any of the following tickets, you can additionally purchase a nearby parking ticket (paid) as a purchase-limited product.*Limited quantity
・Executive Suite
・VIP SUITE
・VIP Terrace Premium
・Grandeck
・1 Corner Terrace Sky Deck
・Victory Corner Terrace (Premium, Box Seat, Dome Tent Seat (Type A, Type B), Party Table Seat)
・2 wheels SORA Site / SORA Site (Dogs Allowed)

* If desired, customers need to select it themselves.
* If your reservation is completed with a 7-Eleven in-store issued ticket, you cannot purchase additional limited purchase items.

About Purchase and Payment

■Sales Outlets

MobilityStation (Online Shop)

* MobilityStation is not available from some countries and regions.

■ Payment Methods

●Credit Card (You can choose to receive an e-ticket or pick up at Seven-Eleven stores)

Available Cards: VISA, MasterCard, JCB, American Express, Diners Club (lump-sum payment only)
* In the case of debit cards, prepaid cards, or credit cards issued overseas, card registration may not be possible.
Whether a card can be registered is determined by the payment processing service of each card company, so we are unable to respond to inquiries about this.

●Seven-Eleven in-store payment (ticket pickup is only available at Seven-Eleven stores)

Cash, electronic money "nanaco" (*points are not awarded), and credit cards are accepted.
Please check the Seven Ticket User Guide for payment and ticket pickup methods.
* If you purchase 20 or more tickets at one time, or if the total payment amount is 300,000 yen or more, you cannot choose in-store issuance and payment.
* Seven-Eleven in-store payment selection: until August 21 (Thu) 23:59. From August 22 (Fri) onward, you cannot choose Seven-Eleven in-store payment.

■Fees

●Seven-Eleven In-Store Issuance and Payment

In-store payment fee: 260 yen per transaction (only for in-store payments)
Ticket issuance fee: 130 yen per ticket
* If you select Seven-Eleven in-store payment, please complete the payment procedure within the payment deadline.
Please check the deadline on My Ticket or in the purchase completion notification email. If the deadline passes, the application will become invalid.

●Resale (Electronic Tickets Only)

<Listing>
Listing fee (per listing): Up to 13,500 yen listing price…660 yen (tax included) 13,501 yen or more…5% of the transaction amount
Transfer fee (per listing): 660 yen (tax included)
(Some tickets cannot be listed for resale. Tickets purchased using coupons cannot be listed.)

<Purchase>
Free