• Regardless of the reason (theft, loss, damage), reissuance will not be done under any circumstances.
• Tickets purchased through user operations cannot be exchanged, changed, canceled, or refunded for any reason. However, exceptions apply for additions or changes made using functions provided by this service and refunds in cases where the event is canceled.
  Even if duplicate purchases are made due to user input errors or communication environment issues, our company assumes no responsibility whatsoever. Additionally, no refunds will be provided for such payments.
  Please note that ticket products are not subject to cooling-off periods.
• It is prohibited to illegally resell tickets purchased by users using any service other than the official resale service provided by our company, as well as to delegate illegal resale to third parties. Listing on auctions and internet auctions is also included. In case of violation, the validity of the tickets may be revoked.
• If lost, please purchase again. *Please note that it may be sold out.
• If you do not have your ticket with you, you will not be allowed to enter for any reason. Thank you for your understanding.
  * Receipts, payment confirmations, web purchase screens, photos of tickets, etc. cannot be used for entry.
• Please keep your tickets safe and hold onto them until the end of the event. Refunds will only be available in the event of cancellation. >> Click here for details on the terms of use

• [If you have an advance parking ticket] How to enter the parking lot: When entering, please present one ticket (QR code) per car or motorcycle to the staff at the entrance gate^*. *North Gate, South Gate, East Gate
• How to Enter the Spectator Gate: Please present one "Spectator Ticket" per person to the staff at the spectator gate.
  The staff will scan the QR code with a dedicated device and verify the ticket.
  * If you have multiple electronic tickets together, it is smoother to print them at home in advance or use MobilityStation to "distribute" them so that each person can bring their own ticket.
  >> Click here for details on how to print tickets
  >> Click here for details on how to distribute tickets
  * We recommend saving the QR code by screenshot or other means (it will only be checked or used in emergencies such as system failures or communication disruptions).
  The current time is displayed at the bottom of the QR code. Please have a screen ready where the time display is moving under normal conditions.
• How to Enter with Reserved Seat Tickets and Paddock Passes: Upon entry, please present one ticket (QR code) per person to the staff at the entrance.
  The staff will scan the QR code with a dedicated device and verify the ticket.
  * If you have multiple electronic tickets together, it is smoother to print them at home in advance or use MobilityStation to "distribute" them so that each person can bring their own ticket.
  >>Details on How to Print Tickets
  >>Details on How to Distribute Tickets
• Entry Method for Executive Suite, VIP SUITE, and VIP Suite Premium: Upon your first entry, please present one ticket per person to the staff at the reception counter on the first floor of the Center House. The staff will scan the QR code with a dedicated device to verify the ticket, and then exchange it for a valid pass for the duration of the event. Please use the exchanged pass during the race and event period.
  * If multiple tickets are held together on one person's device, it is possible to hand over all the tickets to the representative who has the device.
  * If you print in advance at home or perform "distribution" at MobilityStation and bring the tickets individually, it is also possible to hand passes to each person.
  >>Details on How to Print Tickets
  >>Details on How to Distribute Tickets

• Customers with advance parking tickets should prepare one ticket (QR code) for each car or motorcycle in advance and present it to the staff upon entry.
• The designated parking lots correspond to specific entrance gates. Please check your ticket information and the MotoGP™ Grand Prix of Japan ticket page carefully to ensure you enter through the correct gate.>> Click here for parking ticket information
• On the day of the final race, congestion is expected on the surrounding roads and at the entrance gates. Please arrive with plenty of time to spare.

• Designated parking tickets specify the entrance gate for entry. Customers with designated parking tickets should check their ticket information and the MotoGP™ Grand Prix of Japan ticket page, and enter through the specified entrance gate.
• Please enter the designated parking lot from the dedicated lanes at each gate.
• When driving inside the venue, please adhere to the speed limit of 30 km/h and drive safely.
• Please refrain from parking anything other than cars in the 4 wheels parking spaces.
• Please be sure to wear a helmet when riding a motorcycle on the premises.
• Please use the bicycle parking area when using motorcycles or bicycles.
  * Motorcycles and bicycles parked outside the designated bicycle parking area will be moved. We cannot take responsibility for any damage, loss, or theft that may occur due to removal or relocation. Thank you for your understanding.
• Please refrain from reserving parking spaces with luggage or other items. Luggage used to reserve a space may be removed or relocated.
  We cannot accept any responsibility for damage, loss, theft, etc. caused by removal or relocation. Thank you for your understanding.
• Vehicle passage between S1 parking lot and the Main Information Center is not allowed.
• Setting up tents, spreading out chairs and tables, and eating and drinking in a way that inconveniences other customers in the parking lot is not allowed.
• Please manage your own luggage and helmets after parking your vehicle or bicycle.
• We cannot accept any responsibility for vehicle damage, collisions, accidents, or thefts that occur in the parking lot. Thank you for your understanding.

• After the race or event ends, traffic regulations will be implemented to ease congestion within the venue. Please cooperate by following the staff's guidance when exiting.
  * To ease congestion, you may be directed to exit through a different gate than the one you entered.

• At the designated seat entrance, please prepare your ticket (QR code) in advance for each person and present it to the staff.
• If you are waving a support flag, please be careful not to obstruct the viewing of other customers.
• Mobility Resort Motegi implements a designated smoking area within the premises. All spectator seats, including those for electronic cigarettes, are non-smoking. Therefore, customers who wish to smoke are requested to use the designated smoking spaces.

• ■Please refrain from the following matters.
  • ・Reserving spectator seats and areas for long periods and over wide areas using luggage, etc.
    * Luggage used to reserve a spot may be removed or relocated. Please note that we are not responsible for any damage, loss, or theft that may occur due to removal or relocation.
    Examples: leisure sheets, tents, tables, chairs, wire ropes, chains, strings, adhesive tape, padlocks, etc.
    *Please note that items may be cut.
  • Watching from stairs and corridors, use of fire, photography with tripods (monopods), bringing bicycles, skateboards, kickboards, etc. into the viewing area and paddock, bringing in or using drones, actions that disturb other customers, and actions that hinder the progress of the event.
  • ・Bringing in or using large gas horns and other items that may pose an explosion risk.
  • ・Use of umbrellas in the Grandstand. *Please use rainwear, etc.
• In the event of unforeseen circumstances that may hinder operations, the organizer may decide to cancel or change the schedule.

The following items are prohibited from being brought into the venue and viewing areas.
<Items Not Allowed to Be Brought Into the Venue>

• Items that may generate explosives, explosions, ignition, or toxic gases.
• ・Items that may harm other customers, such as tear gas spray.
• - Fireworks, large quantities of lighters, matches and other flammable materials, knives, scissors, and other sharp objects or items that could be used as weapons.
• Drones, laser pens, and other items that may interfere with the operation and progress of the event, cause inconvenience to others, or pose a danger.
• ・Placards, banners, etc. that slander or defame.
• Items that are not permitted to be possessed according to other laws and regulations.

Items not allowed in the viewing area

• ・Entry to the spectator area for pets (excluding specially trained animals such as guide dogs, hearing dogs, and service dogs) is not allowed (please use the designated area for watching with dogs).
• ・Bicycles and kickboards (including electric ones) are allowed. Please use the bicycle parking area. Thank you for your understanding as we cannot be held responsible for theft or damage.

• The act of distributing audio, video, etc. as videos accessible to an unspecified large number of viewers via the internet or other media without permission, as well as filming activities that cause inconvenience to other customers, are prohibited.
  Prior permission is required for photography or video recording for commercial or profit-making purposes.
• Your likeness may be captured. The recorded video, audio, and images may be used for the purposes listed below, so please check before your visit.
  • 1. Public Relations and Promotional Activities
  • 2. Record Materials
  • 3. Sale and distribution of broadcast programs, video software, audio software, production and broadcasting of television and radio programs
  • 4. Sale of Products and Provision of Services

In the specially designated area within the venue, the "Tent Camping Area" allows for tent camping. No reservation is required, but access is on a first-come, first-served basis.

• Requests for N5, Green Park next to S2, and each Admission area where tent camping is possible.
  N5: Please be sure to pack up tents and other equipment by 6:00 AM on September 27 (Sat) and 28 (Sun) each day.
  Green Park next to S2: Please be sure to pack up tents and other equipment by 6:00 AM on September 28 (Sun).
  Each tent camping area will be used as a parking lot.
• Fee: Free, however, if you are using the tent camping area, advance parking tickets or same-day parking tickets are required.
• Reservation: There is no reservation system, so please come directly to the tent camping area on the day. (You will secure a spot in the order you arrive.)
  * If the tent camping area is full, we will temporarily guide you to another area.

Precautions

• 1. Please refrain from using open flames.
  (When handling lighters, cooking utensils, etc., please use them according to the proper usage instructions of the product and pay close attention to your own safety and the safety of those around you.)
• 2. Camping is not allowed in parking areas other than the tent camping area.
• 3. In the tent camping area, please follow the guidance and instructions of the staff for safety.
• 4. Please stop idling when parking in the tent camping area.
• 5. In the car camping area, please be considerate of those around you to avoid causing any inconvenience.
  >>Information on the Car Camping Area